Shipping & Returns

Last Updated: 24.09.25

​

This Returns, Exchange & Refund Policy (“Policy”) applies to all stationery items sold through Floral Colours and Stationery Pvt. Ltd. (“we”, “us”, “our”) via our website/mobile app (together, the “Platform”). By ordering from us, you agree to the terms under this Policy, plus any product-specific terms listed on the product pages.

 

1. Returnability & Exchangeability

1. Each product listing clearly states whether the item is returnable, non-returnable, exchangeable, or eligible for special return options (e.g., “easy return” or “all-issue return”).

2. If a product is marked non-returnable, you may still have the option to exchange it, depending on stock and other conditions.

3. Products included in special offers or promotions may have modified return / exchange terms, as stated in the product description.

 

2. Return & Exchange Options

We offer two main types of return/exchange options:

Option

What It Covers

When It May Apply

Wrong / Defective Return

Items damaged, defective, wrong size/color, incomplete, etc.

Default for most listings unless another option is explicitly given.

All-Issue Easy Return

Return for any reason (change of mind, mismatch, etc.)

Available on select products; may involve a small premium or fee; clearly labelled.

 

3. Return / Exchange Window

• For most stationery products, you can initiate a return or exchange within 7 days of receipt.

• For certain product categories (e.g., personalized stationery, bulk orders, custom prints), the return window may be shorter or limited to only defects/damage. In such cases, the product page will explicitly mention the applicable window.

• Exchange requests must also be raised within this same period.

 

4. Cost of Return or Exchange

• If the issue is our fault (wrong item, defective product, etc.), returns & exchanges are free of cost.

• If you are returning because of a change of mind or similar non-fault reason, you may need to bear the cost of return shipping (unless otherwise specified).

• For “All-Issue Easy Return” items, if there is a premium (or fee) for that option, it will be clearly shown during checkout or on the product page.

 

5. How to Initiate Returns or Exchanges

1. Go to your “Orders” / “My Orders” section and select the order/item you wish to return or exchange.

2. Click Return or Exchange (as available), fill in the reason, and submit any required images if it’s damaged/wrong.

3. You’ll receive a Return/Exchange ID. Keep all packaging, tags, warranty (if applicable) intact.

4. If we offer pickup, arrange for pickup; otherwise, follow the instructions to send the item back.

 

6. Product Condition & Quality Checks

• Returned items must be in the original condition: unused, undamaged, unwashed, in original packaging, with all tags, labels, accessories, manuals intact.

• A quality check will be done at pickup and/or when the item reaches us. If the item fails the checks (e.g. used, damaged by customer, missing parts), we may refuse the return or reduce the refund.

 

7. Exchanges

• Exchanges can only be made for the same product (same style / SKU / model) unless otherwise explicitly allowed.

• If the exchanged item costs more, you’ll pay the difference; if it costs less, the difference will be refunded.

• If the item you request to exchange to is out of stock or unavailable, we may convert the exchange to a return + refund at our discretion.

 

8. Refunds

• Refunds will be made to the original payment method used during purchase.

• If you paid via Cash on Delivery (COD), you may receive the refund by bank transfer or, if applicable, as store credit / wallet balance.

• Expect refunds to be processed within 3-7 business days after we receive and accept the return (or after the return id is validated, depending on the process).

• If you applied any promotional discount or offer to your purchase, the discount's terms may affect the refund amount.

 

9. Instant & Partial Refunds (Where Applicable)

• For COD orders, we may offer an instant refund (or store credit) when the return pickup is completed and verified, if all criteria are met.

• If only part of a return reason is valid (e.g. only part of the order was wrong or defective), a partial refund may be issued.

​

10. Non-Returnable / Non-Exchangeable Items

Some items may not be eligible for return or exchange. These can include (but are not limited to):

• Personalized/custom stationery (custom prints, engravings, monograms)

• Final-sale / clearance products (if marked)

• Products that are soiled, used, washed, or damaged by customer negligence

• Missing original packaging, tags, warranty card (if applicable)

 

11. Abuse & Fraud

We reserve the right to refuse or limit returns, exchanges or refunds in cases of:

• Repeated excessive returns or suspicious behaviour.

• Attempts to return incorrect, extra, or wrong items.

• Evidence of fraudulent or bad-faith use of return/exchange policies.

 

12. Policy Changes

We may update this Policy from time to time, as required by business, legal, or operational reasons. Changes will be posted on our website/app with an updated “Last Updated” date. Orders already placed will be governed by the policy version in effect at the time of purchase.

 

13. Contact & Support

If you have any questions, issues, or uncertainties about return/exchange/refund:

• Email: marketing@floralcolors.in

• Phone: +91 7069355582

• We aim to respond to all queries within 2 – 3 Business days.