Shipping & Returns

Last Updated: 01.11.2025

Thank you for shopping with Floral Colours & Stationery Pvt. Ltd. (“we”, “our”, “us”).

This Shipping Policy (“Policy”) outlines how we handle order processing, shipping timelines, and delivery procedures for products purchased through our website or mobile application (collectively, the “Platform”).

By placing an order, you agree to the terms described below.

 

1. Order Processing

All orders are processed only after successful payment confirmation.

Once your payment is verified, your order enters the processing queue. This includes product verification, packaging, and preparation for dispatch.

Processing time usually takes 1–7 business days, depending on product availability and order volume.

 

2. Shipping Time

After processing, orders are shipped within a minimum of 1 business day(s) from the date of payment confirmation.

The total delivery time may vary depending on your delivery location, courier availability, public holidays, and unforeseen logistics delays.

In most cases, customers can expect delivery within 3–10 business days after payment.

 

3. Shipping Charges

Shipping costs (if any) are displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions on eligible orders or products.

Any additional handling or regional delivery surcharges will be clearly mentioned prior to order confirmation.

 

4. Delivery Locations

We currently deliver across India.

Delivery to remote or restricted areas may take longer or, in rare cases, be unavailable.

If we are unable to deliver to your address, we will notify you promptly and process a full refund.

 

5. Order Tracking

Once your order has been shipped, you will receive an email and/or SMS with your tracking ID and courier partner details.

Tracking information may take up to 24–48 hours to become active after dispatch.

You can monitor your order status directly through the tracking link provided.

 

6. Delays & Exceptions

While we strive to ensure timely delivery, delays may occur due to:

Courier service disruptions

Natural calamities, strikes, or local lockdowns

Inventory or supplier delays

Incorrect or incomplete shipping addresses

In such cases, we will make reasonable efforts to inform you and expedite delivery.

 

7. Undeliverable Packages

If a delivery attempt fails due to an incorrect address, refusal to accept, or unavailability of the recipient, the package may be returned to us.

In such cases, reshipping charges may apply. Refunds, if applicable, will be processed as per our Return & Refund Policy.

 

8. International Shipping (Optional)

At present, we [do / do not] offer international shipping.

For international orders (if applicable), additional duties, customs charges, and taxes may apply. These are the buyer’s responsibility.

 

9. Damaged or Missing Packages

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by contacting our support team with images and order details.

We will investigate and resolve such issues as per our Return & Exchange Policy.

 

10. Contact Us

For any queries related to shipping, tracking, or delivery:

Email: marketing@floralcolors.in                                          

Phone: +91. 70693 55582

Address: Survey No. 251/1, 251/3 to 5, Opp. Dabhel Cricket Ground, Dabhel, Daman – 396210, Dadra and Nagar Haveli and Daman and Diu