Store Policies
Terms and conditions
Last Updated: 24.09.25
Welcome to Floral Colours & Stationery Pvt. Ltd. (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively, the “Platform”). By using our Platform, you agree to comply with these Terms. Please read them carefully.
1. Eligibility
You must be at least 18 years old, or accessing the Platform under the supervision of a parent or legal guardian.
By using the Platform, you represent that you are legally capable of entering into a binding agreement under applicable law.
2. Account Registration
To place orders, you may be required to create an account by providing accurate personal details.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
We reserve the right to suspend or terminate accounts that provide false information or misuse our services.
3. Products & Pricing
We deal in stationery and related items. Product descriptions, specifications, and prices are displayed on the Platform.
We make reasonable efforts to ensure accuracy; however, we do not guarantee that all details are error-free.
Prices and availability are subject to change without prior notice.
4. Orders & Payments
By placing an order, you make an offer to purchase the selected products under these Terms.
We reserve the right to accept or reject your order at our discretion (e.g., stock unavailability, pricing error, or suspected fraud).
Payments must be made through approved payment methods listed on our Platform.
5. Shipping & Delivery
Shipping timelines are estimates and may vary due to factors beyond our control.
Title and risk of loss for products pass to you upon delivery.
Any shipping, handling, and delivery charges are disclosed at checkout.
6. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy, available separately on the Platform.
Please review the policy before making a purchase.
7. Use of the Platform
You agree not to:
Use the Platform for unlawful, fraudulent, or harmful purposes.
Copy, distribute, or exploit any content without authorization.
Upload viruses, malware, or harmful code.
Interfere with the operation, security, or integrity of the Platform.
8. Intellectual Property
All content on the Platform, including text, graphics, logos, product images, and software, is the property of Floral Colours and Stationery Pvt. Ltd. or its licensors.
Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
Indirect, incidental, or consequential damages.
Delays or failures in performance beyond our reasonable control.
Our total liability for any claim related to your use of the Platform shall not exceed the amount you paid for the relevant product.
10. Indemnification
You agree to indemnify, defend, and hold harmless [Your Company Name], its directors, employees, and affiliates from any claims, liabilities, damages, costs, or expenses arising from your misuse of the Platform or violation of these Terms.
11. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the content, policies, or practices of such third-party sites.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of State of jurisdiction of the High Court at Bombay.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
13. Termination
We may suspend or terminate your account and access to the Platform at any time for violation of these Terms or other lawful reasons.
14. Changes to Terms
We reserve the right to amend these Terms at any time. Updated Terms will be posted on the Platform with the revised date. Continued use of the Platform constitutes acceptance of the updated Terms.
Privacy Policy
Last Updated: 24.09.25
Floral Colours & Stationery Pvt. Ltd. (“Company”, “we”, “our”, “us”) values the privacy of our users (“you”, “your”) and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile application, and services (collectively, the “Platform”).
By using our Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name, email address, phone number, billing and shipping address.
Payment information (processed via secure payment gateways; we do not store full card details).
b) Non-Personal Information
Device details (browser, operating system, IP address).
Usage data (pages viewed, time spent, referring links).
Cookies and similar tracking technologies (see Section 6).
c) Order & Transaction Information
Products purchased, order history, delivery preferences.
2. How We Use Your Information
We use the collected information to:
Process and fulfil your orders, payments, and deliveries.
Communicate with you about orders, promotions, and updates.
Improve our Platform, services, and customer experience.
Detect, prevent, and address fraud, unauthorized use, or technical issues.
Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
Service providers (logistics, payment processors, IT support, marketing).
Legal authorities if required by law, court order, or to protect our rights.
Business transfers in case of mergers, acquisitions, or restructuring.
All third parties are obligated to protect your data and use it only for the purposes disclosed.
4. Data Retention
We retain your personal information as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Non-personal, aggregated data may be retained indefinitely for analytical purposes.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
However, no method of online transmission or storage is 100% secure; we cannot guarantee absolute security.
6. Cookies & Tracking
Our Platform uses cookies, web beacons, and similar technologies to enhance user experience, analyse traffic, and personalize content.
You can disable cookies through your browser settings, but some features of the Platform may not function properly.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain data processing.
Withdraw consent (where applicable).
Request data portability.
To exercise your rights, contact us at marketing@floralcolors.in
8. Children’s Privacy
Our Platform is not directed at children under the age of 13 (or as defined by local law). We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.
9. Third-Party Links
Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
We encourage you to review this policy periodically.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: marketing@floralcolors.in
Phone: +91 7069355582
Address: Survey No. 251/1, 251/3 to 5, Opp. Dabhel Cricket Ground, Dabhel, Daman – 396210
Wholesale Inquiries
To know more about bulk orders or for any enquiries, kindly contact us through:
Email: marketing@floralcolors.in.
Phone: +91 7069355582
Payment Methods
- Credit / Debit Cards
- PAYPAL